Assistant Branch Manager
New Role:
We have an exciting opportunity for an Assistant Manager to join our dynamic team in Bristol. Reporting directly to the Branch Manager, this role involves working a 45-hour rota from Monday to Sunday, engaging with customers at the branch, and addressing any customer inquiries that may arise.
The ideal candidate will be a hardworking individual who thrives in a dynamic and fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing a positive customer experience.
About the Company:
U-Drive, a well-established family-owned vehicle rental company with a 40-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.
Role Responsibilities:
- Assist in achieving year-on-year growth in Fleet, Revenue, and Profitability, while maintaining high fleet utilization.
- Contribute to the development of all team members, ensuring they are trained, competent, and motivated to support various aspects of branch activity, fostering a positive "Can Do" attitude.
- Actively canvass the local branch area for small business users, establishing strong relationships based on reliability and service.
- Provide valuable sales leads to the Business Development Management team when encountering opportunities for larger accounts.
- Deliver effective account management to all locally assigned branch businesses, supporting the Business Development Management team with account management and feedback for both local and national businesses.
- Ensure the branch consistently delivers excellent customer service.
Key Skills and Experience:
- Possess a full clean UK driving license.
- Demonstrate the ability to prioritize customers, delivering high-quality service that meets customer expectations.
- Have excellent telephone manners and communication skills.
- Ability to work under pressure and meet deadlines.
- Demonstrate resilience in handling customer queries and complaints.
- Ability to manage and develop others, leading, encouraging, inspiring, and supporting team members to realize their full potential.
What We Can Offer You:
- 30 days annual leave (inclusive of bank holidays), increasing with length of service.
- Employee discount on U-Drive rental, including discounts for friends and family.
- Company-sponsored training and development opportunities.
- Access to the Employee Discount Program, offering savings on over 3,000 retailers.
- Employee Assistance Program in partnership with Health Assured.
- On-site parking.
We are dedicated to a policy of equal opportunity.
If you feel as though your skills and experience are a good match, then we would love to hear from you! Please click apply and we will be in touch to discuss your application.