U-Drive’s Transparent Damage Recharge Process

Last Updated: 27th September 2024

At U-Drive, we understand that our customers value transparency and predictable costs when hiring vehicles. That’s why we continuously review our procedures for damage assessment and recharge to ensure consistency and clarity across all of our branch locations.

Our digital vehicle check-out and check-in process includes standardised photography of any rechargeable damage that is measured using our custom ‘damage tool’. This is then recorded and emailed to our customers for full transparency and accuracy.

All of our Operational team members are trained and assessed to ensure that there is consistency in damage assessment, photography, and recording across our branch network.

To further enhance our transparency, we have also launched a digital comprehensive Damage Guide, containing advice and information for drivers and operators to reference during their hire period. This includes Damage Rules that define the standard expected for every aspect of the car or LCV’s condition upon return. This is intended to clearly differentiate between fair wear and tear that occurs during normal usage of a vehicle and any rechargeable damage.  

Being clear about how damage is assessed, recorded and recharged, is important to our team members as well as our customers.

For more information about our Damage Recharge Process, please contact our team on 0800 980 9966.